Our Customer Service Department is available to assist you should a problem arise with your order. Please inspect your packages immediately upon receipt and notify us promptly of any damage or discrepancies. Should an item be shipped to you incorrectly, as the result of an error on our part, we will take quick and appropriate action to correct the problem.
Prior to returning any items, please contact the Customer Service Department to obtain an Return Material Authorization (RMA) and shipping instructions. A return authorization will ensure the safe and proper handling of material and enable us to expedite a resolution. Items returned without prior authorization may not be accepted. Shipment of authorized returns should be made within 15 days of the issuance of the RMA.
We will do our best to fulfill requests to return material. However, in order to maintain the quality of our products and continue to provide competitive prices, certain items may not be returned for credit or refund. These items include: All magnesium rod refills, and items under US$ 20.00 and or items which have passed their expiration dates; custom products or special offers; products missing labels, parts, or instruction manuals.
We also do not accept returns or credits for special offers; products missing labels, parts, or instruction manuals; and books, computer software and equipment removed from their original packaging. All other returns accepted for items ordered in error may be subject to a 25% processing fee and all returns must be returned within 30 days of purchase.